Healthcare Recruitment Agency
Recruitment is the act of bringing talented people to an organization that can help achieve the company’s goals and objectives. Healthcare recruitment agency is an organization that moves around searching for best practitioners who are talented and studied for a medical course. They use the skills in hand to determine those viable for the job and use interviewers to select the best-suited ones.
Focus group
A focus group is a combination of several selected groups of people who participate in a particular discussion to perform market research. They intend to find out the consumers‘ reactions and perceptions about a specific product within a particular area of interest. Unlike interviews, which involve a limited number of people, the focus group permits members’ interaction and sharing of helpful ideas (Bryson,201). A focus group works by obtaining information from users of individual products without using a questionnaire or a survey. The purpose of the focus group is not to achieve a common goal or to attain a certain level of agreement, but they are designed to find out the feelings and thoughts of consumers about a particular good or a service. The quality of a focus group depends on the availability of people to perform discussions.
The competitive advantage of the public sectors
Competitive advantage in the public sector is basically the leverage that public sectors have over its competitors (private sector). Yes, the public sectors have a good position and a competitive advantage. This is because the Public sectors often have government support and may receive subsidized goods and tax incentives (Bryson,201). Public sectors are mostly used by the government to deliver government products; thus, this creates a monopoly, which literally reduces competition from the private sector. They provide services whose objectives are to benefit society. The public organization’s competitive advantage has a strategic asset and innovation.
Methods of getting feedback from consumers and stakeholders
https://3ccontactservices.com/benefits-conducting-customer-satisfaction-surveys/
Feedback is the act of getting crucial information about the products or the services that an organization offers. Feedback is a vital tool in running a business as it enables the organization to get the customers’ and stakeholders’ opinions on how the business runs. Also, the organization can know if it is running according to stakeholders’ expectations (Bryson, Alston, 167). Besides the focus group, another technique of getting information from customers is the use of the customer satisfaction survey. Notably, the CSV is a questionnaire designed to assist organizations in understanding their customer’s perceptions with regard to their products or services. This tool entails sending questionnaires to be filled by customers. The questionnaires are often short and are mainly send trough mail or hand delivery to customers. On returning them, the organization takes an in-depth analysis of the filled questionnaires, and through this, they can be able to learn what the customers think and have to say regarding their products. Thi technique has various advantages. One is that it enables the firm to have valuable feedback from customers. Moreover, it not only enables the organization to determine their priorities but also enables the firm to understand the customer’s perspective. However, this tool’s main shortcomings are that the idea of sending surveys more often to customers results in burnout among customers. In addition, many people are lazy or rather don’t like filling these surveys, and therefore ambiguous information is received in return.
Customer Assessment Tool
https://bizfluent.com/list-7657364-types-customer-assessment-tools.html
According to Jones (15), an assessment tool is a software that helps one to set up an assessment mainly for analyzing results. More broadly, the customer assessment tool is a technique that helps an organization to meet customer needs with ease. Notably, there are three main customer assessment tools that are often used by organizations or rather firms to gain insights into what customers like or don’t like, and they include surveys, questionnaires, and rating cards. For me, the most convenient tool or rather the most efficient customer assessment tool is the use of questionnaires assessment to get feedback from customers. The tool entails the act of sending questionnaires to all the customers in the firm’s database through emails, hand delivery, or phone so they can be filled by them. Examples of questions contained in the questionnaire include; whether their products or service meets their needs or preferences, whether the market price of the firm’s products is feasible, and lastly, where they think the organization should improve more with respect to the quality of their products or service. However, the questionnaires mainly consist of the “yes” or “no” answers. Apparently, the questionnaires that are sent to the customers will help in generating or gathering information for evidence that will be useful for the company in making projections and, more importantly, in identifying the areas that they could improve more. By customer assessment rationality, the results that I expect mainly include; complaints regarding the hiked prices as well as areas to improve, such as the product or service quality.
Planning Process
http://www.mdfinancialplanners.com/menu/tpp-five-essential-steps
Planning processes are basically the steps embraced or employed by a company in a bid to develop budgets and goals that guide its future activities. However, there are four main types of planning includes; tactical planning, operational, and strategic plans. More notably, the planning processes used by public, non-profit, or private agencies include; Firstly, is the idea of analyzing the environment. The second process involves developing the objectives or the set-out goals; the third process is to develop the tasks or activities to meet the objectives. The fourth process entails the idea of identifying or determining the resources to implement the set-out objectives. The fifth process includes weighing up the objectives before executing the plan and finally making a follow-up action.
Work cited
Bryson, J. M. (2011). Strategic planning for public and non-profit organizations (4th Ed.). San Francisco, CA: Jossey-Bass Publishers. ISBN 13:978-0470392515.
Bryson, J. M., & Alston, F. M. (2011). Creating and implementing your strategic plan: A workbook for public and non-profit organizations (3rd Ed). San Francisco, CA: Jossey-Bass Publishers. ISBN 13: 978-0470405352.
Dibrell, Clay, Justin B. Craig, and Donald O. Neubaum. “Linking the formal strategic planning process, planning flexibility, and innovativeness to firm performance.” Journal of Business Research 67.9 (2014): 2000-2007.
Weissman, David E., R. Sean Morrison, and Diane E. Meier. “Center to Advance Palliative Care palliative care clinical care and customer satisfaction metrics consensus recommendations.” Journal of palliative medicine 13.2 (2010): 179-184.
Bloom, Michael J., and Mary K. Menefee. “Scenario planning and contingency planning.”Public Productivity & Management Review (2014): 223-230.
https://www.researchgate.net/publication/312448819_The_Concept_and_Assessment_of_Customer_Satisfaction
http://www.mdfinancialplanners.com/menu/tpp-five-essential-steps
https://bizfluent.com/list-7657364-types-customer-assessment-tools.html
Jones, C. R. (2016). Customer satisfaction assessment for “internal” suppliers. Managing Service Quality: An International Journal.