Organization Assessment using OPMT
Introduction
OPTM is a procedure that entails real and honest investigation of partners based on fundamental aspects, including key players, their impact energy in the chosen organization in addition to their role when it comes to solving the general issues. After identification, the players are analyzed using a diagram to ascertain their impact on the company’s operations. Players have different potentials and implications, and it is through a critical analysis of the diagram that the company comes to understand the impact between various connections. The approach defines the relationship between the player’s influences as well as tracking alternative players. This paper will strictly focus on the crucial player in Apple Inc. The company, who include staffs, customer, suppliers, and investors, with the help of OPTM model to identify the impact and connection between its key employees.
Key players
A key player is an employee who plays the most crucial role in an organization. Among the most critical player are the customers who are always prioritized due to their continued support of Apple Company. Customers may be in the form of organizations or individuals who are supplied with Apple brands in exchange for money (Fairholm, 2014). Apple’s staffs are yet another critical player who aids in taking company operations to the next level and the most prioritized after customers. The team provides exceptional services for the company based on their expertise, and gain in terms of benefits and salaries. Fairholm (2014) further suggested that investors are the third most essential stakeholders. Investors determine the effectiveness of corporate social responsibility, and it is the responsibility of Apple Inc. to ensure that these types of stakeholders benefit from their investments. Notably, the practical application of corporate social responsibility makes it possible for Apple Inc. to pay investors their returns. Employees of distributors and supplied are the fourth most vital players in Apple Inc. due to their role in expanding the company’s supply chain. They have equal inserts and benefits the same as Apple Company employees.
Their power/influence within the organization
The four illustrated types of Apple Inc. have varied influence on the operations of the company. On their part, employees, who are the most prioritized among the four, have the most significant power in elevating the company’s performance (Fairholm, 2014). Apple Company must work towards meeting the needs of customers because it must supply brands to customers to prosper. Apple staff roles have a significant impact on the operations of the company. It is through effective utilization of employee’s expertise that the company will thrive. All staff roles are geared towards addressing customer’s needs, and a company cannot reach customers without employees. Investors impact Apple’s operation hugely. Investor’s most significant interest is to maximize returns from their investments in addition to boosting corporate social responsibility of the company. An employee of supplies impacts Apple’s Inc. operation positively by expanding the chain of supply, thereby reaching a wide range of customers. Apple Company protects the rights of supplier’s employees under the Supplier Code of Conduct.
The extent of influence application
The types of stakeholders have limits when it comes to exercising their powers and duties. As supreme stakeholders, employees should have limits when seeking services from employees. Notably, they should not use irritating language because employees are experts on service delivery, and they usually know how to serve best (Fairholm, 2014). When it comes to employees, they not beyond the set limits. As such, they are mandated to sell products at recommended prices in addition to protecting the company’s property. Again, Apple Inc. company staffs must not exploit customers through benefiting illegally as well as providing substandard services. Investors have limits when it comes to investment practices, and they should only operate based on giving provisions. Again, they are only entitled to what their investment has earned. Importantly, they should engage in only illegal investment practices, and they are liable for damaged caused. Additionally, supplier’s employees should operate under the Supplier Code of Conduct, and its violation leads to termination. These suppliers should sell Apple’s products at recommended prices and directives.
Change of applied influence
The impact or influence impacted by the various stakeholders in the market can either be improved or reduced. Apple’s loyal customers’ control can be changed based on their loyalty to the company’s products. Their impact will be elevated after buying more products from the company (Fairholm, 2014). Once the customers turn to other similar service providers, their influence on Apple’s products will be reduced. Besides, employee influence is based on the level of service provision and use of expertise to meet customer’s needs. As such, the recommendable level of service delivery will impact an employee’s influence positively. On the other hand, a deteriorated service delivery will impact their power negatively. On their part, investor’s influence will be felt most once they invest hugely in Apple’s shares. Alternatively, low investments among the investors demote their importance on Apple Company shares. Employees of suppliers still have similar power, like the one impacted by apple Employees. Notably, their continued expansion of Apple’s products supply chain attracts a positive influence as a result of securing a wide range of customers.
Significant relationships among the key players
The four key players should interrelate harmoniously and significantly to ensure the provision of customer-centered services. A customer has a direct relationship with both Apple’s staff and supplier’s employees. A customer should ensure a healthy relationship between the two key players to be provided with timely updates and easy elimination of complications related to the offered services (Fairholm, 2014). When it comes to employees, they have a direct relationship with customers and investors. It is the mandate of Apple’s employees to ensure that customers have access to recommendable services, showing that the two players have a direct relationship. The association between investors and Apple employees is evidenced during investment. Precisely, the employee provided the investor with though out decision that can earn better returns from the value invested. Again, Apple’s guides investors through the process of ascertaining and predicting returns. Supplier’s employees have a direct association with customers as a result of the engagement of the tow a personal level. A healthy relationship between the two expands the supply chain of Apple’s company products.
Overall findings of the OPMT analysis
OPMT analysis is a significant approach for analyzing the relationship among various key players of a company. The use of OPMT analysis is an honest and sincere method of ascertaining the roles and relationships among different key players of a company (Fairholm, 2014). The approach contributes significantly by identifying the players, both within and outside the company and interests in the company’s operations. Again, it is through effective use of the OPTM model that the players get to know their influence on the company market. Based on the OPTM analysis on Apple Company, I have come to learn the limits of each player, bringing forth an illustration that these stakeholders have limits when executing their duties. Besides, the influence of different players in the market can be changed with respect to efforts towards meeting their obligations (DeLuca, 2017). Notably, their authority and power is determined by the level of impact on a company’s performance. It worth noting that OPTM analysis provides the relationship between various stakeholders, which describes their obligations towards the other. Importantly, OPTM provided the priority attached to each player by Apple Company Inc.
Recommendations based on findings
Customers should always be prioritized due to their continued support of Apple Company. Investors should determine the effectiveness of corporate social responsibility, and it ought to be the responsibility of Apple Inc. to ensure that these types of stakeholders benefit from their investments. Apple Company should work towards meeting the needs of customers because it must supply brands to customers to prosper. All staff roles should be geared towards addressing customer’s needs, and a company cannot reach customers without employees. Investors impact Apple’s operation hugely. Investors should have limits when it comes to investment practices, and they should only operate based on provided provisions. Again, they should only be entitled to what their investment has earned. A customer should ensure a healthy relationship between the two key players to be provided with timely updates and easy elimination of complications related to the offered services.
References
Fairholm, G., W. (2014). Organizational Power politics: Tactics in organizational leadership. 2nd Ed. Greenwood Publishing Group. Doi. 9780-31337-9765
DeLuca, J. (2017). Political savvy: Systematic approach to leadership behind-the-scenes. 2nd Ed. EBG Publications, Doi. 9780-96676-3607