Part B
I agree with Christian’s presentation on the importance of effective communication in a company. Managers should invest time and energy in delivering in-depth lines of communication to build trust among associates. Exchanging information and ideas in the workplace is essential in allowing companies to operate effectively and that associates as described by the interviewer, increase their commitment, morale, and productivity. Chain of communication in an organization should follow the level of hierarchy with managers coming up with efficient tools aiding the whole process. To ease communication also, several platforms can be used in the process of communication such as e-mails, notes, calls, and messages. Apart from that Christian collectively elaborates on the essence of managers being pacemakers and role models. They should take responsibility for their actions and inspire their associates. And, if they make a mistake they should admit and come up with a plan on how to correct the condition. Managers should lead and spare. He or she is expected to inspire the team members to their fullest potentials.
David’s presentation; interview with the contractor, describes how education plays a critical role in business development. His presentation is vital in explaining how education provides economies with knowledge on various topics. Skills obtained in the process of learning include communication and interpersonal skills, collaborative, negotiation and persuasion skills, research and strategy, and business intelligence skills. As business development is the activity of pursuing strategic opportunities for a specific business, educations serve a platform in broadening one’s understands of such platforms. Education is important for change and that business owners and entrepreneurs are prepared for the future world of economics. Certain courses and certifications teach economies on modern production methods which help them fit in the global market.
Selene’s business owner interview with electronic personnel indicates how dedication to the workforce is critical for customer satisfaction. Dedication to work is setting aside or devotion of the scheduled time one has to work daily. To produce unique products in the market and to maintain customers, managers should be committed to the type of production his/her companies use. Customer satisfaction should include business tips such as the nudge to hear, listen, and respond, and that gives the manager time to understand the customer better and building brand awareness. Within a business, customer satisfaction plays a critical role in revenue creation. To fit in the competitive business environment, customer satisfaction facilitates satisfying web development from ratings different categories of customers incorporate. Achieving customer satisfaction is important in the success of the business as retaining such a group is cheaper who aid in the company’s brand in a competitive world.
Rota Matsunaga
I agree with Rota Matsunaga’s statement, “When electric cars first came out, it was inconvenient and many people didn’t see the realistic value of owning an electric vehicle.” Customer’s annual report indicated challenges associated with it such as cracked windows, loose interior molding, and trim, paints defects, and problems in opening Model 3’s door handles. In the end, Tesla motors had to create a new environment that will cut across all types of complaints brought out; 3 pronged approach to ease customer’s experience. It aimed at coming up with new regulations on safety and vehicle emissions which shifted customers’ expectations and needs; a strategy essential in selling, servicing, and changing inconveniences different customers’ face facilitated direct sells and supercharger network for drivers which, would be done in about thirty minutes for free.