Technology Systems Recommendations
Technology plays a fundamental role in the operations of an organization. For over twenty years, Featherfall Medical Centre has used technology to offer healthcare services. However, a lot has changed in the technology spectrum in that the original programmers have either retired or resigned. In terms of efficiency, the MPI and ADT system has become cumbersome to operate in entering data, processing, and storing information in the medical center, which has reduced the quality of services delivered. In addition, there have been issues to do with ethics, governance, and compliance to the set recommended standards. Intel vendor provides a competent system that factors the needs of the organization, complies with the health laws and ensures that all the set ethics are met.
The Featherfall Medical Centre has a number of technological needs that need to be met by any vendor. One of the needs of the organization is the compliance to adhere to health laws and guidelines. The provision of healthcare services is one of the most fragile sectors that require an institution to meet all the laws to ensure that the lives of patients and staff are not at risk (Richardson et al., 2017). The other fundamental need of Featherfall Medical Centre in relation to the healthcare system is the effective management of ethics, such as the privacy of patients. The health center handles a huge number of inpatients and outpatients; hence there is a need to have a comprehensive healthcare system that protects the personal, medical and financial information of patients, staff and the organization.
After assessing the healthcare systems presented by the two vendors, the most suitable management technology is SOA Expressway for Healthcare. There are a number of reasons that make the software the best option to help improve the administration of healthcare services. One of the bases of choosing SOA Expressway for Healthcare relates to the ability of the system to abide by the set health guidelines and laws (Richardson et al., 2017). Notably, in the next release of SOA Expressway for Healthcare, the system will meet all the requirements of HIPAA, which means that the confidentiality of patients will be protected. Also, the virtues of SOA Expressway for Healthcare meeting HIPAA requirements entail the protection of any threat that may interfere with the privacy of data. To ensure that the information of the medical facility is observed, the system provides the use of passwords that are protected using software such as a firewall.
Another fundamental area that SOA Expressway for Healthcare addresses includes the needs of members of staff such as doctors, nurses and support staff. Notably, the healthcare system is user friendly in terms of the interaction between the members of staff and the system. The staff will easily log in, register patients, make their requests, send, and receive messages (Almunawar et al., 2015). On the other hand, the SOA Expressway for Healthcare will ensure that there is effective, ethical management of the facility. One of the key areas that will be addressed is the protection of the information of staff, whereby the system will provide multilevel security mechanisms that will ensure unauthorized people do not access the health records of the facility.
Moreover, it is integral to look at the financial aspect of SOA Expressway for Healthcare. For Featherfall Medical Centre to ensure the effective use of financial resources when using the system, it needs to put a number of cost-cutting measures. One of the tasks to partake is to conduct staff awareness on the benefit of using the healthcare system without compromising its functionality to reduce the cost of maintaining the system (Almunawar et al., 2015). Additionally, the number of people to be trained on the use of the system will only include the head of various departments to bring down the cost of training.
Nonetheless, the installing of the new health system will require Featherfall Medical Centre to instate measures of programs that monitor the performance of the system. One of the ways of monitoring will include setting the number of patients that the system should register in a day (Lee, McCullough & Town 2013). In addition, there will be quality standards that will set to ensure that the system meets. One of the standards will include SOA Expressway for Healthcare gives the correct medical history of the patient. Also, any abnormality or jamming of the system will be reported abruptly to avoid scenarios where patients cannot be admitted or discharged due to a faulty system. It is important to point out that the feedback of patients that interact with the system will be integral in monitoring the effectiveness of SOA Expressway for Healthcare.
Furthermore, another important asset of Featherfall Medical Centre is time, and its use will be vital in the implementation of the system. Notably, the organization will invest a considerable amount of time in the training of the members of staff (DeAngels, 2014). Effective training on the use of the system will ensure that workers spend less time trying to understand the system and instead divert the time in improving productivity. Additionally, time will be spent to notify stakeholders on the new system that the organization has adopted and create avenues where any difficulty on the system is reported.
References
Almunawar, M., Anshari, M., Younis, M., & Kisa, A. (2015). Electronic Health Object: Transforming Health Care Systems from Static to Interactive and Extensible. Inquiry, 52, 1-10.
DeAngelis, C. (2014). The Electronic Health Record: Boon or Bust for Good Patient Care? The Milbank Quarterly, 92(3), 442-445.
Lee, J., McCullough, J., & Town, R. (2013). The impact of health information technology on hospital productivity. The RAND Journal of Economics, 44(3), 545-568.
Richardson, M., Van Den Eeden, S., Roberts, E., Ferrara, A., Paulukonis, S., & English, P. (2017). Evaluating the Use of Electronic Health Records for Type 2 Diabetes Surveillance in 2 California Counties, 2010-2014.