A customer benefit package forms the primary part of the operations management toolkit

A customer benefit package forms the primary part of the operations management toolkit

A customer benefit package forms the primary part of the operations management toolkit. The package involves a clear set of goods and services features that customers can relate with. It can be in the form of perceived or real value that clients experiences or believe they can receive from an organization. In some instances, a customer benefit package may also contain a few variants as part of the product offering.

A value chain is the process or activities in which an organization adds value to business activities such as promotion, marketing, provision of after-sales services, among others. In other words, it is a business model that describes the full range of activities needed to create a product or service.

Bank tellers: financial service. Demand variability determines bank tellers. Bank tellers need to have constant contact with their clients. For one to take care of bank operations, he or she must have particular experience in the field. The operations manager has to oversee the way resources are used.

Teachers: education service is a standard service, the same for all. For the teacher’s case, the teacher plays the operations management role. Teachers need to make a plan for a teaching period, such as a term or year. They also need to organize how they will present the material and content to have students engaged in the class. A teacher also monitors students’ performance.

Scientists developing a new drug: This is health good. Scientists use equipment to develop new medicines. This equipment requires repair and maintenance. The development of a new drug requires a team, including doctors, patients, and scientists. Scientists need to be very careful in their research process because it involves people’s lives.

The triple bottom line is a theory or framework that recommends organizations to focus on social and environmental concerns the same way they pay attention to profits. It directs that there should be three bottom lines instead of one. They include profit, people, and the planet. It seeks to gauge a corporation’s level of commitment to corporate social responsibility. The triple bottom line considers its impact on the environment over time.

The balanced scorecard is a strategic planning and management system. Organizations use the balanced scorecard to align their daily activities and communicate what the organization is trying to achieve. Also, organizations use it to decide on which projects, products, and services to prioritize. It may be used to measure and monitor the organization towards strategic targets. The key benefit of the balanced scorecard is that it helps organizations to link their various components of strategic planning.