DELL
Dell has several customer service pages on its website for small and medium businesses.
Dell Small Business Technology Advisors ready to offer support to small and medium businesses. Small businesses can immediately get help from these advisors via a live chat on their website, or they can call the advisors directly.
SMB customers will probably have the same experience, whether they are shopping online or in brick and mortar stores. This is due to the virtual sales assistant that Dell introduced in all its retail stores. The virtual sales assistant targets all of Dell’s business segments: gaming, consumer, and small business.
Dell wants to help small businesses. To this effect, it is partnering small businesses with Technologies Advisors to provide the solutions they need.
Using Dell Premier Solutions, mid-market businesses can easily purchase products, solutions, and services from Dell. Business can access a tailored, and customized site thats offer the most efficient way to procure technologies needed to run their businesses. The Dell Premier Solutions offers businesses automated ordering, localization, and on-call Dell expertise whenever you need it.
Brick and Mortar solutions will differ because the tailored and customized sites are accessed online.
Dell positions itself as a leader in technology payment solutions for SMBs. Dell Financial Services aim to ensure its customers succeed and grow. The company prides itself on understanding the leasing, financing, and technology needs of businesses, hence providing custom payment solutions to its clients. The company boldly claims that its financial services will bring value to businesses.
Dell directly addresses SMBs in social media. The company posts messages aimed at informing SMBs about new business products it is launching, or services available to businesses. An example is a post on Facebook about its new Latitude 9510 laptop tailored to provide smart solutions for business. Another example is a post reminding SMBs how they can navigate through their business needs with Dell Technologies Advisor. Dell also posts videos on Youtube that target SMBs specifically. An example of a video they posted is “Benefits of Dell Financial Services for Small Business” that target SMBs aiming to provide them information regarding its DFS. Dell also has various dedicated pages on its websites targeting SMBs. These pages provide information on the products and services that SMBs can acquire from Dell. The message on most of its platform is geared to providing information on how Dell can provide SMBs using its products and services.
Dell has a dedicated section on its website that details the company’s response to COVID-19. The page has a link on how Dell is supporting its customers.
Dell provided a specific message to its business customers regarding the launch of its Payment Flexibility Program to support its customers during the Covid 19 pandemic. Additionally, there was another message enlightening business that the company has made $9 billion in financing available this year to help fund their critical technology needs.