Professional Communication
[Organization’s address]
Date
[Customer’s address]
Dear (name),
We have received your letter about the refund claim for the LG4 phone purchased from us. Thank you for writing to us and letting us know about the failure of our item to provide long term services to you. We took into account the dissatisfaction and disappointment caused.
However, we looked into the matter and realized that the phone was immersed in water, which followed to the damage. The product was accompanied by user’s manual which clearly gives the guidelines on how to use the phone and the circumstances to avoid putting the phone on. The user’s manual explains to the customer that it is dangerous to expose the phone to water.
Therefore, I’m sorry to inform you that the organization will not be able to refund the money. Under different causes of damage, we would be happy and willing to compensate for the money. The firm appreciates you as a customer, and we value your feedback on our products. Thus, we suggest you look into our products again for affordable and a new phone. As a firm, we realize that this problem was a disappointing experience. I would be disappointed if the same happened to me. Therefore we promise to offer a demonstration of dangerous scenarios to avoid exposing your phone in the future to our customers. We recognize you as our valued customer and look forward to you purchasing our products again.
Sincerely,
(Signature)
Name.
References
Burriss, C. S. (2002). Big Love.
Cummings, S. T. (2006). Remaking American Theater: Charles Mee, Anne Bogart and the SITI Company (Vol. 25). Cambridge University Press.
Mee, C. L. (1998). History Plays. JHU Press.
Ozieblo-Rajkowska, B., & Narbona-Carrión, M. D. (2006). Codifying the national self: spectators, actors, and the American dramatic text (No. 17). Peter Lang.