Role and Importance of Organizational Culture in Promoting Quality of Healthcare

 

 

 

 

Role and Importance of Organizational Culture in Promoting Quality of Healthcare

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Organizational culture is the attributes and value that defines an organization. These attributes include the mission, goal, objectives, expectations, and beliefs that define an organization’s culture. Organizational culture plays a crucial role in promoting organizational change, organizational learning, and the company’s quality (Arefin et al., 2020). For example, in the healthcare sector, organizational culture promotes and improves healthcare quality using the continuous quality improvement (CQI) process.

Organizational culture defines the company’s internal and external identity, transforms employees to believe and support the organization, improves performance and productivity, and retains talented and experienced employees. For example, through organizational culture, healthcare workers will understand the institution’s core values, they will trust the management, and they will own and feel part of the organization. When employees believe and trust the management, they will work with enthusiasm and vigor to realize the organization’s objectives.

Organizational culture also influences an employee’s behavior positively. For example, when employees in the healthcare sector are exposed and involved in organizational culture, they feel motivated, improved their learning, and consequently, improves the wellbeing of the healthcare workers (Schuttner et al., 2020). When healthcare workers are motivated and have a positive attitude, they reciprocate by providing the best services.

Through organizational culture, an employee can learn new strategies and techniques to improve an institution’s performance and productivity. For example, organizational learning in the healthcare sector will enable healthcare workers to learn new equipment, new methods of diagnosis, and testing.

Teamwork is an essential component in the continuous quality improvement (CQI) process. For example, in the healthcare sector, nurses and physicians can share ideas, knowledge, and skills in implementing healthcare services within the healthcare facility. Further, teamwork can be used in CQI in sharing new research findings that promote healthcare services in society.

 

References

Arefin, M. S., Hoque, M. R., & Rasul, T. (2020). Organizational learning culture and business intelligence systems of healthcare organizations in an emerging economy. Journal of Knowledge Management.

Schuttner, L., Coleman, K., Ralston, J., & Parchman, M. (2020). The role of organizational learning and resilience for change in building quality improvement capacity in primary care. Health Care Management Review.