Communication and behavior in nursing
Student’s Name
Institutional Affiliation
Communication and behaviour in nursing
What just happened?
A therapeutic relationship was not established during the patient-nurse relationship in the case study. The unavailability of the therapeutic relationship resulted in the creation of a barrier in nurse-patient communication. The nurse declined to demonstrate assertive behavior by not being clear enough to the patient. The patient gives the response, “what do you want from me?” indicating the patient did not know what the nurse required from him. The nurse introduction information to the patient lacked brevity and concisement. Bonding was not established between the nurse and the patient. The nurse demonstrated a hurry behavior by giving a response “nothing” and leaving the patient room. The barrier established between the nurse and the patient communication resulted at an end of the communication prematurely.
How will you re-enter the room, and what will you say?
As a responsible nurse, getting back to the matter, and resolving the challenge is the nurse’s responsibility. I would enter the room and acknowledge what just happened to the patient. I would then reintroduce myself to the patient clearly and concisely to understand what I need from them. I would respect the patient’s rights as a health seeker and reduce aggressiveness when dealing with the patient. Greeting the patient again and reintroducing myself would be a priority. I would then check on the patient by exchanging friendly comments with the patient. I would be keen to listen to the patient’s health conditions, feelings, and personal or family information. The above process will ensure that the initial barrier is overtaken and a bonding relationship between the nurse and the patient.
How do you get this to be a “good” experience for both you and the patient?
To make the patient’s experience good, there is a need to develop mutuality in the relationship. The nurse and the patient need to reconverge and demonstrate a desire to respect each other to achieve the desired goal. Re-establishing my relationship with the patient will allow the patient to open up and share how he feels to facilitate medical care. I would demonstrate sensitivity when interacting with the patient for the second time. I would put the patient at the center of the interaction process while observing the patient’s rights to access medication and medical information.
Where do you go from here?
I would build on discovering my strengths and how I can deploy them to facilitate offering care to patients at the facility. I would validate the uniqueness of my strengths to build confidence when offering healthcare service to my client. The situation in the above case study is likely to generate stress. I would develop strategies to manage stress, which will enable me to remain emotionally available even when the interaction with the patient turns upsetting. I would set the grounds of understanding the various culture’s diversity to prevent such barriers in communication from raising again. As a student, most patients are likely to have an advanced age. “as life expectancy continues to expand. Older adults will access healthcare services more often as most have one or more chronic health conditions.”
What do you tell your nurse mentor/supervisor?
I would approach my mentor supervisor to explain what happened and the approach I used to regain a good patient experience. Sharing the experience with my mentor will be essential as part of interprofessional education. Sharing with my mentor will allow me to learn from them if they have had similar scenarios during their career and their approach to raising over the challenge. Sharing will help to develop better health outcomes.
Reference