Case Study of a Human Services Organization

Case Study of a Human Services Organization

Question 1

1. Professionalism – to offer safe, ethical, professional and empathic services to our clients for the alleviation of their suffering and distress and for the promotion of their well-being and personal growth.
2. Respect – to consistently be respectful of human rights and the dignity of other people, to accept the diversity of cultures, and respect the life experiences of all people.

• Confidentiality – to professionally respect and manage your right to confidentiality and privacy, and to consider legal frameworks and your own autonomy during disclosure.

1. Fairness – to treat all our clients with the utmost integrity and fairness.
2. Responsiveness – to work with all our holistically and to uphold their autonomy.

Question 2

Organizational values can be said to be company principles or core ethics that a company or organization abide by no matter the circumstances. These values not only constrain employee efforts, but they also inspire their efforts. Clearly articulated and strong organizational values reflect the aspirations of an organization for appropriate behaviour, and they play a huge role in shaping the culture of the organization by guiding the behaviours of employees; guiding operational and strategic decisions; reducing the chances of inappropriate behaviour, etc.

Personal values, on the other hand, individual goals or guiding principles that guide the actions that people take in their lives. In other words, personal values are a representation of what people consider to be important in their lives, and they differ from person to person. For instance, people who value success will be motivated to be hard workers in their lives so that they can gain the success that they need. People who value integrity will stay away from anything that would tarnish their image or reputation.

Question 3

Organizational and personal values play a huge role in shaping how individuals behave and experience organizational life. The sets of values that organizations sponsor or develop are meant to guide the behaviours of employees within their organizations by helping them understand the behaviours that are considered to be worthwhile or un-worthwhile within organizations. Personal values, on the other hand, help people to get in touch with their inner selves. Most people in life get easily distracted by claims or ideas of other people. But when they have their own principles of a set of values, they are able to remain firm in what they do. In most cases, people get satisfied in their jobs when their personal values do not conflict with the values of the companies or organizations that they work for.

Question 4

There are a number of situations when personal and organizational values can conflict. Consider, for instance, an organization that is driven by only the desire to make a profit. When a firm is only interested in profits, it may disregard the fact that it will need its clients in the future and use deceptive methods to gain more profits. Deceptive methods tarnish not just the integrity of organizations but also the integrity of people working for the organization. This means that an employee who values long term relationships and integrity will most likely be in a dilemma when working in an organization that only values profits. As explained above, most employees prefer working in organizations that have values that do not conflict with their own individual values. And in most cases, when personal and organizational values differ, conflict may arise between employees and organizational management, or employees may quit.

References