Total Quality Management Student’s Name Institution Affiliation Date McDonald’s Quality Management Project Introduction The quality management process is defined as fundamental beliefs, rules, norms, and values accepted as facts guiding processes within an organization. Quality management aims to steer performance improvement (Bole et al., 2014). It entangles improvement in other processes within the organization apart from service and product improvement. There are seven quality management principles defined by the international standards of quality management. They include; customer focus, top management or leadership commitment; employee involvement or people engagement; process approach; improvement / continual improvement; evidence-based decision making, and supplier or relationship management
