Procedures and protocols in healthcare Procedures and protocols in healthcare are crucial, particularly as it is a very familiar crisis; healthcare organizations continue a liability risk at a high rate. When proper procedures and protocols are in place, it is easier to navigate the incident. Tpatienyhis is because of the procedures, the actions that a manager and employee should take when an incident took place. Hence, when implementing the procedures and protocols in complex healthcare environments, it will generally impact the healthcare system through complaints, patient aggression, and more. Patient complaints are the increasing issues that will impact the health professionals, which will hamper the management of health care services. Therefore, to ensure a good encounter of health, there must