Characteristics that develop service blueprint for the Maxis Company
- Mapping the front page activities
Through the use of the above characteristic in Maxis Company, it will help understand how the customers embrace the services being given by the company either in an appositive way or in a negative way. Generally, the purpose of this characteristic will help the management of the company to know its customers embrace their services in different ways. The Maxis Company is a telecommunication company, is a company that is extensive in offering internet services. This means that the main target is the various business dockets and also the students. This is because internet services are the essential elements in recent of any company. Also, embracing on the students is the most people that use social media; they are also being targeted by the Maxis Company. So by the use of the above characteristic, it will help the company know how their services are embraced by their customers.
- Potential fail points
We also have another characteristic which, is the potential fail points. This characteristic is essential in identifying the major weak points that the Maxis Company may have in its line of business. This is because, through the use of this characteristic, it will help the company view and understand how their services are being embraced by their customers. One of the major key points that this characteristic can embrace is such when the company is undergoing the losses after it had previously gained a lot of profits. Due to this circumstance, the company management gets the free space of identifying various key issues leading to these obligations of the company losses. And these fail points maybe be resulted by factors such as low internet connections or even high costs, which may force their customers to shift to other companies. This shows how the characteristic is essential in identifying the problems affecting the company.
- Service standards and targets
Lastly, we also have another which will help weigh the Maxis Company service standards and targets. Through embracing this characteristic on the company’s services, it will help the company identify various standards necessary to be upgraded for the company. Apart from the company standards, it will help the company identify the target they intend to attain in their future to come. This is essential because the Maxis Company being a telecommunication company, it has many competitors who are competing with them. And for the company to ensure that they always get their customer’s attraction, this means that they have to improve the standards of their services which they are offering to their customers. The standards which they offer to their customers must ensure that they do not rhyme with their competitor’s standards. Apart from the standards, we also have the targets that the company has; through the help of this characteristic in the company, it will help the company identify the recent obligations they are facing in essence to hit their future targets.
Approaches used by the management in identifying the frontline staff
- Observing the candidate’s behavior
The Maxis Company being upcoming in the internet services area, it will need to have customer management staff who are very experienced in their work and who will also be able to attract a large variety of customer attraction. Through identifying the candidates’ behavior, this approach will help the management team in identifying those candidates who most fit in this job. This means that the management will not look at the words being said by the candidate; rather, they will have to look at various steps the candidate did in the past; this is because they will help predict the future outcomes of what the candidate will post. For example, the management will need to see various promotions and awards the candidate has won in his or her previous jobs. Furthermore, the management may also need to see various compliments and letters that the candidate has been given by the previous organization or where he or she was working.
- Conducting personality tasks
Maxis Company also needs this characteristic drawn from the candidates because for an organization to run, it must have staff who are willing to do personal tasks as instructed and as per requirement without being instructed or even guided. Through the use of the above characteristic in weighing the Candidate’s requirements, it will help the management to know how they relate to their fellow colleagues because the relationship in the line is a key factor because it helps in promoting the wellness of an organization or a company. This characteristic will also help the management to know if the candidates are willing to do their work without being directed, it will also help the employees to the way the creativity of the candidate.
- Giving the candidates a realistic preview of the job
Lastly, we also have to give the candidates a preview of the job. Through the use of this characteristic, it helps the candidate to know what kind of job he or she will be going to do. This is because most candidates end being employed due to their level of education, but upon being given the real job, they see it in a different form of view, of which most are not always comfortable to proceed with the job. Also, it helps the candidates to weigh their skills with what they will be expected to do for the company in the coming future. Through the use of this characteristic, it helps the management identify the employees who are qualified for the designated job with those who are not qualified for the job. This shows that it is essential for a candidate to be given a realistic preview of the job before being employed.