CHCMGT003: Lead The Work Team- Activity 7

Activity 7

7.1

The following types of training are necessary for an organization for the achievement of outcomes in the workplace.

• Technical training to ensure that everyone in the organization uses technology effectively to achieve organizational goals efficiently.
• Quality training to ensure that the delivery of products that the organization delivers are of high standards.
• Soft skills training to ensure that the workers in the organization have good personal habits and development of excellent communication skills in the organization.
• Team training for the building of cohesive teams in the organization which empowers and improve motivates the team development processes.
• Managerial training to provide the managers with the necessary training required to better decision making in the organization.

7.2

Yes, managers should encourage staff access to appropriate training because training this provides the staff with the necessary skills that they are required to carry out their job effectively. Also, several benefits come along with appropriate training among staff such as improved job satisfaction among the workers since they view the training as a way of personal growth and thus boost their morale at work (Locker & Kaczmarek, 2009). Training also leads to improved efficiencies in carrying out the organizational processes which result in a financial gain in the organization. Besides, types of training, such as technical training enables the staff to adopt innovative technologies and strategies, ensures effective achievement of organization goals. Training such as managerial training will encourage the right decisions in the organization, and thus training in an organization is highly encouraged for effective achievement of organizations goals.

7.2

Customer service training is essential for every employee in the organization, and thus I would encourage staff at the accounting department to access the training. The customer service department requires training because they are always in the frontline of direct interaction with customers. However, other departments in the organization require the training because they indirectly interact with the customers. Some of the skills offered in customer service training are friendliness, empathy, communication skills, patience, and problem-solving skills (Locker & Kaczmarek, 2009). These skills are of great benefits to the workers at the accounting department for better interaction with other employees, including those from the customer service department. The employees at the accounting department also need to understand the impression that the whole company is trying to create to its customers so that they can well fit the organizational culture, and make them have a better focus of the organization mission and vision.

References

Locker, K. O., & Kaczmarek, S. K. (2009). Business communication: Building critical skills. McGraw-Hill Higher Education, New York, NY.