Document Summary
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Document Summary Paper
In this document, an overall dimension on six principles of quality management is outlined to illustrate how they inform on improving organizational performance. Customer focus is one among of the discussed principles. The aim of this principle is meeting and surpassing customer expectations. Once implemented, this principle ensures the loyalty of customers and confidence of customers is sustained. Customers are more satisfied, and revenue is increased. To achieve this, an understanding of customers’ expectations and future needs is paramount. A plan needs to be developed geared towards the delivery of goods and services that meet customers’ expectations. Finally, to sustain the established relationship with customers, there is a need to monitor and take appropriate actions on expectations actively.
Leadership creates unity and gives the direction to be taken by people to align the organization to its strategic plans and policy towards achieving its objective. The main aim of leadership is to forge unity of purpose and build directions to engage people towards achieving the set goals of the organization. Transformational leadership brings into organization increased efficiency, proper coordination, improved communication, and improved capacity of the organization. What the leadership requires to do is have a working mission and vision statement and establish ethics, shared values, and fairness. Further, it is the leadership that is supposed to motivate and award people’s efforts.
With proper management, the engagement of competent and energetic people at all departments in the organization becomes a priority. People need to get an opportunity ot to be empowered and learn on the job towards growing the organization. Further, people get enhanced involvement in activities; thus, they have an opportunity to develop themselves as their attention to shared values in the organization grows. The required steps include; communication with people towards promoting understanding, collaboration, facilitation of open discussion and sharing, empowering of people to determine constraints, and the recognition of peoples’ input towards the growth of the organization.
Process approach ensures quality management, and as a result, results of the organization are predictable and at the same time achievable through the integration of the right processes. The importance of this is that the ability to focus on critical processes and opportunities is enhanced, performance is optimized, and the organization can given confidence based on its reliability. Objectives need to be defined and the necessary processes established to capture accountability and leadership. Additionally, the management of risks that are potentially going to affect output is essential.
The second last principle is an improvement. Any organization that has ever succeeded did so by continually looking into their performance and improving. This was achieved through reaction to both the happenings of the external and internal environments. By this, process performance improves, investigation of root causes of problems is enhanced, reaction time is reduced, and innovation is at the top of things. Actions that need to be taken include; establishment of objectives of improvement, training, competence-based promotions, frequent performance audit, and recognize and motivate growth.
Finally, evidence-based decision making is a vital tool in quality management. Desired results are more likely going to emanate from well-analyzed data. Although decision making is a complex process and involves complex and rigorous processes, there is always the cause and effect relationship and consequences coming from improper decision making. Once correctly done, the assessment of performance is successful, operational efficiency is improved, there is a proper review of opinions, and the ability to demonstrate effectiveness is build.
Reference
Quality Management Principles: ISO 9000 Document.