Environmental influences in an organization
In an organization, there are numerous environmental influences which can be categorized into internal or external environmental factor. Internal environmental factors are different events that are said to occur within an organization. On the other side, external factors are those that occur outside the organization, and in most cases, they are hard to control and predict. Below are three environmental factors that affect the organization;
Political factor
In a political factor, the environment is always less friendly; thus, there is very little a business could do in such a situation. At the time, the company can lobby for the law to be changed to better, but it’s always the government decision to make. The organization has no control over the political environment, and the government can do business to either suffer or prosper. When a government want to make, the company has difficulties in operating all sorts of license are required. An organization cannot pass laws on the guidance of hiring and firing employees if the requirements are not accomplished. Additional levy heavy taxes and voluminous paperwork is also a requirement; thus, the origination suffers, and there is very little it can do to change the situation. The only ways to improve the situation is persuading the government to make the changes because they are the only entity that can make changes to the laws. This kind of challenge can be controlled by different business uniting like creating a chamber of commerce which will be able to speak on behalf of the organization. When this is done, it will help in reducing the government policies that can cause harm to the organization.
Competition factor
Competition is a factor that affects every business, including its function and flow. Pricing of products in an organization is one of the essential processes, and determining the right price is the primary key to success in business. If businesses want to get more revenue, the best step to take is increasing the price of their products and services. However, if the completion becomes more, the pricing strategy needs to change to attract more consumer. In most cases, the prosing strategy affects supply and demand and when it is increased the value decreases. Furthermore, where there is competition, and the price is reduced, there is most likely there will be either negative or positive effects on the organization. The competition allows a business to lower prices to improve economy and customer satisfaction.
Social factor
In an organization, most employees are influenced by the environment they are working, which will determine the productivity of the business. Moreover, the social factor determines where her business will succeed or fail. The social environment can affect customers, teamwork and job satisfaction. Teamwork is essential in the organization because most employees will achieve a lot when they work as a team. When employees work in a positive environment, they can cooperate and work well as a team. However, if their surrounding environment is negative employees will disagree in the most discussion. Additionally, job satisfaction can be affected by the social environment, and in a positive environment, customers will be satisfied, and they will stay. If the environment shows a negative impact, they will stop their relation and stop getting involved with the organization.
Question 2
Job description for a public officer
Job title: Debt management junior Tax Officer
Ministry: Ministry of Finance
Department: Inland Revenue
Job Summary: Junior Tax officer conduct field visits for the collection of taxes, transmit and prepare collected documents, under the Debt management Senior Tax inspector.
Experience and Qualification
Secondary Education
Traits and Competencies
Basic knowledge of the following practice, content, theory and principles.
Tax administration
Department organization, mission and objectives
Debt management and collection skills
Applicable regulations, rules, procedures laws, rules related to the collection
Business and financial analysis
Principles, practices and theories of collecting debt arrears.
Abilities and skills
Ability to solve problems or make a decision
Ability to conduct interviews
Ability to prepare reports, excellent communication skills verbal and written
Ability to maintain accurate records
Ability to interpret, understand, apply taxes laws and relevant policies
Additional skills
Negotiation and influencing skills
Perfect listening sills
Problem-solving and analytical skills.
Secrecy and confidentiality
Working condition
Most work is performed in the field and office
Scope and nature of the job
Job activities and responsibilities
Resolves complaints
Analyses and review taxpayer accounts
Review, organize, plan monitors collection case inventory to ensure all taxes are collected.
Conduct interview with taxpayers via telephone, office visits or field visit
Negotiate and discuss with taxpayers to resolve records and account discrepancies
Resolve complaints
Updates collection cases reports after each taxpayer contact
Examines tax debt transaction and accounts
Provides taxpayer with information on the status of their account
Identifies appropriate legal actions on outstanding accounts
Employee training program
The training program is essential; thus, all employees are expected to attend the training. The following is the outline of the program for the junior Staff position
Morning session: Orientation-On this day orientation is the first session where new employees are introduced to the company. Employees will be introduced to each department of the company. The primary purpose of the orientation is acquainted employees with their new surroundings and the business to enable them to feel comfortable.
History of the company-After the orientation
history of the company will be given, including its vision, mission, achievements and a brief synopsis on the role of employees in the success of the company. After history, each employee is given a handbook and a short tour around the building
which is to enable them to familiarize with their surroundings.
Afternoon Introduction to supervisor-There will be an introduction of employees supervisors which will help them on their job training. The primary responsibility of the supervisors is to introduce new employees to others in the department. Additionally, the employees will be informed about their different responsibilities and role, including what they are expected in the department. The employees will spend the rest of the day training with their supervisors and provide them with all their policies and procedure of the company.
Part B
Question 1
The table below is an outline of a multi-tiered approach for compensation for each position for necessary profit and pay incentives technique for cleaners, supervisors, junior clerk and secretary.
Based on the presented information above, the two compensation that is considered for each position is said to be the basic pay with profit sharing and incentives. The illustration of the information was taken into consideration for each employee position before even deciding on their payment. The supervision is considered to have a lot of responsibilities; thus, one will earn high compensation compared to the others.
Question 2
What I would recommend consideration of supervisor profit-sharing, which is better, and it will help them to be more motivated, and they will improve in their performance for the success of the company. Additionally, it will be appropriate for consideration of the basic pay for the secretary, cleaners and junior clerk which will act as a motivation and as a result, they will perform well