How does a manager determine if additional control is required, or even possible?
Control is a goal-oriented in organization management. Control involves activities of comparing the actual performance with the organization set standards to guarantee activities are conducted as per the plans, and if not corrective actions are taken.
A manager can determine if additional control is required or even possible through evaluation of whether the company is meeting its set goals or not. If the company is achieving its goals, it shows that the measures set by the organization are being implemented correctly. This can be possible by analyzing the trend of sales in the company. If the company is not meeting its goals, the manager should be concerned as the reason could be the set measures are not fully implemented, or corrective action is needed to the current standards; hence the manager can react by adding more controls to enhance performance.
A manager can also determine if additional control is required or even possible through benchmarking or even listening to customers’ views. If while benchmarking the manager realizes some standards other companies, especially competitor companies, have adopted some measures that are helping them achieve their goals fully, the manager may prefer to adopt the standards. However, the manager should have to analyze the adopted standards carefully to understand how and if it can fit the organization. This will involve the manager understanding how the standards to be added will affect the company both physically and financially to gauge if it is possible to adopt the standards.
By listening to customers, the manager will know the reaction of customers on the vthey offer. If the customers are complaining about their services, the manager will be able to understand that some action needs to be corrected to increase performance. This may require the manager to analyze the set measures and know what needs to be fixed and even add more controls to improve performance to meet customers’ expectations.