IT Requirements Report to Mr. Ferry
The success of the firm will depend on the ability to meet the customers’ needs. Information technology plays a crucial role in maintaining a link between customers and the company. User engagement during development is an essential tool since the users will appreciate the fact that they are given the priority. The demonstration of the system capabilities should be done before the system is launched to avoid gaps that might become costly in the long-run. The capability of the system features the impact caused on document design and the production process.
Information Technology Requirements
The current information systems are operating as expected. However, there is a room for improvement in a bid to create a more developed communication system. First, the email address system needs some improvements. A separate portal can be designed to serve customer needs. Alternatively, a new email address can be created to receive customer complaints and compliments. The current system that involves the use of a single email address for receiving customer complaints and receiving crucial documents is prone to confusions. The addition of an email address is also essential for improving the movement of information from the company to clients and back.
Document Standards
The current standardization of documents is one of the best. The team in charge of document standardization has done a commendable job in ensuring that consistency is assured in the production of documents. The company has not witnessed complaints in terms of color, font size, or even the watermarking of the documents. However, improvements are needed to make the documents more convenient. For example, a uniform template system needs to be implemented to avoid cases of inconsistency that might come up. For example, fonts might change as well as punctuation. Also, a request form can be created to assist staff in requesting for alterations in the templates. The introduction of security features on the templates may also be essential in ensuring that the documents are not used for non-office purposes.
Requirements Flow
The implementation of the improvements is not a one-step process. The system should be implemented in stages to ensure that no gaps exist. Tracking of changes will ensure that the requirements are applied to the latter. For example, the company should use its goals to measure the traceability of changes. Also, the capability of the systems needs to be considered while tracking changes. A system should only be kept if it is capable of achieving the goals initially meant to be completed. Besides, a system should be tested and verified before being launched. The verification process should be designed to become continuous.
Recommendations
In sum, the firm needs to make several improvements in Information Technology and document standardization. Addition of an email address system to improve customer interaction. Also, a customer portal should be developed to allow for customer self-service. Moreover, the document standardization system should be improved. For example, having a uniform template with security features is crucial for the company. Also, the system needs to have a verification process that will improve the traceability of changes throughout the process.