KNOWLEDGE MANAGEMENT
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Running head: KNOWLEDGE MANAGEMENT
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Knowledge Management
Students Name
Institution
Knowledge Management
Knowledge management is the process of creating, sharing, using, and managing the knowledge and information of an organization. There are many benefits to sharing knowledge in an organization. Knowledge sharing can enable faster and more efficient decision-making, build learning organizations, and encourage innovation and cultural change (Safa & Von Solms, 2016). The key to managing an organizational database involves the six steps of the knowledge management cycle. These steps are: Creating, capturing, refining, storing, managing and disseminating knowledge as people find new ways to do things or increase their awareness.
Erick Tellin correctly depicts the Knowledge life cycle and the need to use it as a reference point when adapting to the process of gathering information. He further asserts that e-commerce can be used proactively to incorporate KM process while on the other hand, scot Jones argues that e-commerce is not for problem-solving. E-commerce businesses depend on knowledge management systems to improve customer feedback and to enhance the overall e-commerce experience. E-commerce uses knowledge creation to analyze transactions using computer-based tools. Using capture knowledge, e-commerce businesses can gather and store knowledge and store it in a format that anyone in the company can access (Turban, King, & Lang, 2017).
References
Safa, N. S., & Von Solms, R. (2016). An information security knowledge sharing model in organizations. Computers in Human Behavior, 57, 442-451.
Turban, E., Outland, J., King, D., Lee, J. K., Liang, T. P., & Turban, D. C. (2017). Electronic commerce 2018: a managerial and social networks perspective. Springer.