Knowledge management systems in organizations.
Part A. Introduction
The concept of knowledge management is about acquiring the right required knowledge to the right person done at the right time. This concept has a close tie to corporate strategy since it ensures that processes that are related to organizational functions are supported. It also encompasses new knowledge creation knowledge sharing that can be used in an organization in a variety of ways. Knowledge management systems, therefore, are any IT systems that organizations use to store, retrieve knowledge, improves collaboration, locate knowledge source, among other functions.
In an organization, the knowledge management system is used to help people utilize knowledge to achieve their goals and day to day tasks. In an organization, the process of implementing an effective knowledge management system involves adoption, acceptance, and assimilation. Implementing the system completely changes the way things are done in an organization.
Part B. Organizational Analysis
Google Company Knowledge Management System
Google company is a multinational technology organization which is specialized in all internet-related products and services. The primary mission of google is to organize information from all parts of the world and make it universally accessible. The company develops software and hardware while also provide a platform whereby companies can advertise their products.
The company uses its knowledge management system to understand and identify their customer’s mindset. Through it, they have been in a position to find out the best ways that they can use to market their brand. Through browser engines, the company has innovated applications. They have provided an ad space where customers can utilize to promote their products while also earning from them.
The company has been using tools such as the share point to share ideas and knowledge with all the staff in the organization. Through the software, the company CEO can be in a position to update information that will be viewed by everyone, which makes it easy for communication to trickle down from the management. The company also uses word press to share valuable information on their wall. This information usually is urgent, which creates effectiveness and efficiency in its service delivery.
Recommendation and Conclusion
The company should consider more innovative strategies on its knowledge management system, which can include the use of robots in taking people through virtual classes. With the changes in the technological world, companies are embracing virtual technology d=for educating and training their workers remotely.
Implementation of an efficient knowledge management system by Google has gone a long way in improving the company in diverse ways. It has played a vital role in the training and development of employees while also fostering employee to employer good relationship which boosts employee morale.