Organizational Conflicts and Its Management

Introduction

Leadership and management are critical aspects of any organization. Society for Human Resource Management (SHRM) (2020) defines leadership as the process by which an individual develops a goal or direction and influences a group to work toward the common goal. Poor leadership styles among firm managers can have detrimental effects on the organization. On the other hand, good leadership and management practices facilitate a good communication flow, create a working environment, and reduce adverse impacts of intergenerational differences. If unresolved, poor communication, toxic work environments, and intergenerational conflicts lessen employees’ effectiveness and overall productivity. This study examines how poor communication, toxic work environments, and intergenerational conflicts contribute to internal conflicts.

Poor communication

Based on its importance, poor communication in organizations could lead to various substantial challenges like demoralization of employees and internal conflicts. According to the study by Chatterjee & Kulakli (2015), communication is an essential skill among all leaders and managers of organizations. Good communication skills help in various institutional factors such as conveying information to employees and receiving and evaluating feedback from them. Further, these skills are essential in both bottom-up and top-down communication approaches. Managers should have not only good communication skills but also be capable of adapting these skills in different situations since the working environment is changing, and so are common communication facets (Chatterjee & Kulakli, 2015).

Poor communication within organization levels causes ineffective passing of information and feedback. It can demoralize workers or make them lose their passion because of the lack of proper communication channels. Workers need the information to carry out their responsibilities effectively. Besides, employees need feedback from their managers to know their strengths and areas that need improvement. All of these aspects require good communication skills. Conversely, poor communication breaks down these channels and distorts the communication process in the firm. When employees cannot communicate well, their performance suffers, and they become frustrated and lose their passion.

 

 

 

 

 

 

 

 

 

 

 

References

Chatterjee, A., & Kulakli, A. (2015). A study on the impact of a communication system on interpersonal conflict. Procedia-Social and Behavioral Sciences, 210, 320-329.

Society for Human Resource Management (2020). Developing Organizational Leaders. Retrieved August 31, 2020, from https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/developingorganizationalleaders.aspx