I attended Wayne County Community College, where I took a course in Associate of Arts (AA) and general studies. Upon completion, I joined Eastern Michigan University to advance my education further. In the University, I took a course in Occupational Therapy/Therapists. The knowledge that I gained from the college and the University will be of great assistance in my future work. In addition to my education, I managed to receive a license and certification in Project+ that was an issue to me in June 2017 and has no expiration date. The permit is for CompTIA, implying that I am a legally certified computer technician. The skills that I gained range form the installation to the customization of personal computers—some of the experiences ar from the activities that I was engaging in at school and past workplaces.
In y past work, I managed the inquiries of the customers and concerns via hotline calls, case files, and emails. Also, I took part in the utilization of all the avenues to expenditure parts for critical internal and external orders. I was given the opportunity with my employers to negotiate with the suppliers and planners on how best to improve on sales and the service goal. While working for the organization, I was a member of the leadership team that took part in the processing of claims for part pricing, shortage, overage, and damage. One of the tasks that I carried out daily was to process the EDI, order, and return error file reports. I also contributed to the creation of the SOP’s and the dealer training guides to streamline processes and reduce the turnaround. I engage in the utilization of systems such as DRP, Parts catalog, PIQ, and Tolas. I managed to successfully resolve bill landing, shipping issues, and Six Sigma Lean Certification. From the experiences, I was able to sharpen my skills in software operations and analysis of reports, especially in the detection of errors. The expertise gained will assist me ineffective and efficient project management job as I have advance negotiation skills and can easily create a good rapport with the clients.
More so, I managed to gain skills in auditing and coordination. I learned how to ensure there is quality control and accuracy for the buyers and the sellers while auditing residential mortgages such as home equity for completeness. In my past work, it was my responsibility to ensure there is coordination between buyers, sellers, lenders, attorneys, and underwriters so that all the specifications of the contract is reached. I took part in the computation of the interest, payment, and closing costs and the allocation of funds so that there is an anticipated closing within the timeline. Other activities that I engaged in include coordination of the accuracy, compliance, and customer service for the high-volume loan pipelines, verified the borrowed financial data such as the income, credit, score, employment history, and property appraisal. Other tasks entail the calculation of income based on paychecks and establish a criterion for the milestones within the product read map. The skills gained for the activities ranged from management accounting, and they have played a vital role in preparing me for a future human resource management jobs in addition to finance and accounting. From the work experience, I am in a better position to work on the books of account, take part in project appraisal, and monitor operations in the organization as a human resource officer.
Project management and coordination is one demanding job that needs thorough Preparation and advanced skill levels. I am well prepared for a future job through the skill I gained in previous employment that includes reviewing all the necessary loan documentation and submitted the complete packages to the lender for the final approval. The essential skill is to maneuver between the clients and the management of the organization through a properly coordinated strategy. I also managed to process residential mortgage loans in the various programs per the policy of the organization. There was the aspect of ordering the third-party reports such as the flood documents and the HOA certificates. In any working environment, communication is critical. I sharpened my communication skills during my engagement with the loan officers, customers, and buyers. For a job such as a credit officer, approval of the customers, documents are vital before offering the loan. My previous employment gave me a chance to obtain and review the credit, work, and property tax of the clients. Also, I effectively requested and verified all the underwriting conditions, cleared and prepared the files for closing. With all the skills in place, the job cannot be complete without customer satisfaction. I learned that customer certification is an essential element. Hence, the previous posts provided me with exposure on how best to provide the clients with excellent services both within the internal and external environment of the organization. Some of the strategies learned on how best to satisfy the customers include timely completion of their loan processing and ensuring there are no errors in their information and details.
I have always been a thinker, and throughout my education, I have been effective in sharpening my critical skills. Instead of focusing on the grades, I have continuously learned to ask the question “why?” on different levels. Such has enabled me to focus more on the skills and knowledge I gain from my education rather than just getting good grades. I have always challenged myself to learn new things in the work environment, and that has enabled me to develop a satisfying outcome in my level of operation I different departments in the organization. I have learned to identify the strategies and approaches to use with various clients and make connections with other employees, and that has enabled me to develop a much deeper understanding of the organizational structures. While in most cases, there is no working environment without its challenges. The challenges I face in the different workplaces give me the knowledge and skill for the development of strategies that can curb such occurrences in the future. The biggest hurdle while in the University was time management. I am a procrastinator, and completing assignments on time was never a challenge. I was in a position to transition the time management skills that I gained while in school to the work environment. The time management skills ensure that all the projects and their milestones were completed on time, and other activities were within the estimated schedule. Thus, some of the hurdles gave me a positive outcome, and I was in a position to realize my hidden skills.