Response
Thank you, David, for your highly informative and exciting post. Indeed, the workplace environment has a significant influence on the employees’ level of productivity and service quality. Organizations should encourage healthy interactions and relationships in the workplace to promote the delivery of safe, quality, and efficient care (Lane, McClendon, Osborne-Leute & Baxter, 2020). I’m deeply surprised by your workplace Clark Healthy Workplace Inventory score of 49. This is uncharacteristically possible for a healthcare facility that is tasked with ensuring healthy populations. According to Clark (2019), uncivil behavior is rampant in many organizations. Employees who experience incivility in the workplace tend to retaliate and respond negatively. Subsequently, creativity is greatly undermined as people get tired and fed with disrespectful behavior. The cost of workplace incivility is compromised quality, safety, and efficiency of care delivery. People decrease their efforts deliberately, like in your case, leading to poor quality work and damaged relationships with colleagues, patients, and other stakeholders.
References
Clark, C. (2019). Fostering a Culture of Civility and Respect in Nursing. Journal Of Nursing Regulation, 10(1), 44-52. doi: 10.1016/s2155-8256(19)30082-1
Lane, S., McClendon, J., Osborne-Leute, V., & Baxter, K. (2020). Interprofessional perspectives on faculty-to-faculty incivility from nursing and social work. Journal Of Interprofessional Care, 1-10. doi: 10.1080/13561820.2020.1787359
Dear Solomon, I was excited and touched by your post. Particularly, you suggest that organizations must eliminate workplace incivility by promoting effective, transparent, and open communication. As noted by Glasper (2018), customers are less likely to obtain services from an organization they feel has a rude or disrespectful worker, regardless of who the behavior is directed to. Customers who witness unpleasant or uncivil situations tend to generalize about the organization, employees, and products. Healthcare facilities are dependent on patients’ visits to generate revenues through the rendering of care services. Ruddiness and disrespect to others can drive away patients leading to reduced revenues. At the same time, incivility works against marketing strategies; no matter how hard organizations market their services, a bad reputation will always neutralize those efforts (Clark, 2019). Trying to mend a bad reputation can soak a lot of time and an organization’s resources, especially when it leads to legal suits, and an attorney is involved.
References
Clark, C. (2019). Fostering a Culture of Civility and Respect in Nursing. Journal Of Nursing Regulation, 10(1), 44-52. doi: 10.1016/s2155-8256(19)30082-1
Glasper, A. (2018). Protecting healthcare staff from abuse: tackling workplace incivility in nursing. British Journal Of Nursing, 27(22), 1336-1337. doi: 10.12968/bjon.2018.27.22.1336