Response1 Case Study Summary

Organizational culture ultimately fuels creativity and innovation in an organization. According to Warrick (2017), the he kind of culture that a firm embraces highly determines the success of the business. McCoy’s Building Supply Centers and Chick-fil-A are excellent examples of organizations with cultures that promote innovation and success (Willy Plus, n.d.). They have established a wonderful culture of closing operations on Sundays, placing employees before profits, focusing on consumer satisfaction and treating workers with respect.

importantly, at McCoy’s stores business is never conducted on a Sunday. The solid religious belief at McCoy’s spreads throughout the organizations culture particularly how they conduct operations. For instance, no matter how busy it gets, McCoy’s stores are always closed on Sundays (Willy Plus, n.d.). The culture of firm also boosts team leadership, extensive employee training as well as retaining high consumer satisfaction. As a result, the firm has gained a good reputation due to the innovative organizational culture which is the root source of pride for the personnel (Willy Plus, n.d.). McCoy’s Building Supply Centers also embraces a management structure that ensures management takes place only within a few layers which boosts productivity. Therefore, this organizational culture equips managers and employees at McCoy’s with the most essential qualities that promote innovation and overall success.
the other hand, Just like McCoy’s, Chick-fil-Achain stores do not operate on Sundays. The management believes workers deserve time to rest in order to perform effectively (Willy Plus, n.d.). In addition, Chick-fil-A organizational culture encourages placing personnel before profits which fuels growth and success in the business .For this reason, the firm has a good reputation as an excellent employer which inspires workers. The firm’s magnificent culture of treating workers with respect leaves employees motivated to work towards goal attainment (Willy Plus, n.d.). Finally, Truett the founder of Chick-fil-A firm encourages employees to treat customers with respect. An excellent example is always saying “my pleasure” anytime a customer says thank you (Willy Plus, n.d.). As a result, the organizational culture Chick-fil-A firm embraces maximizes consumer satisfaction which in turn boosts sales.
2 Impacts of the personal beliefs of the McCoy and Cathy families to the organizations cultures
personal beliefs people learn through experience, from the society and cultural practices influence their actions, choices and altitudes. Individual beliefs influence how people behave in the organization whether at leadership level or at employee level (Alas & Mausa, 2016). For this reason, there is a close relationship between personal beliefs and organizational culture. Thus, the success of a business is greatly influenced by people’s personal beliefs. The values can promote employee loyalty, commitment, productivity as well as effectiveness (Warrick, 2017). In this case, the personal beliefs of McCoy and Cathy families significantly impact the culture of the two organizations.
top management at McCoy’s firm is Emmett McCoy alongside his two sons Mike and Brian who are the co-presidents of the business. McCoy’s family has a strong religious belief which I evident through their actions (Willy Plus, n.d.). It follows that most of the family members are enthusiastic Christians who show their commitment in God’s work evident through their deep faith. McCoy’s family personal beliefs are reflected in the organization’s culture in multiple ways. The most concrete way is the title the business uses; “Never on a Sunday” (Willy Plus, n.d.). This is in line with the family’s personal beliefs and values that they should observe Sunday as the day of worship and rest. The organization’s strong commitment to God goes beyond the business, their ethics and beliefs which is evident on how they treat members of the community.
Truett Cathy strongly believes that Sunday is a day of rest. According to Cathy, people should respect this day and take some time-out from daily routines (Willy Plus, n.d.). For this reason, her personal believes influences the culture of the firm. The organization ensures employees deserve a day off to rest which in this case is every Sunday (Willy Plus, n.d.). Therefore, it follows that the personal beliefs of McCoy and Cathy families plays a significant role in influencing the culture of both firms.