Self-Service Check-In Booths
airport mobile lounges did not survive the rapidly expanding airline industry. When Eero Saarinen designed the mobile lounges, it was during the era of 100-seat jets. The system could not take the pressure of growth in the number of airway passengers. Passengers had to not only wait for long periods to board planes but also the mobile lounges, resulting in a slow and inefficient turnaround service (Marquez, 2019). It was too expensive for airports to expand the mobile lounge system; thus, many had to let it go.
Self-Service Check-In Booths
Singapore Changi Airport has grown to be the leading airport in the aviation industry globally. The airport is continually improving its services through innovations that ensure a constant upgrade of its facilities. Singapore Changi Airport recently focused on elevating the satisfaction of passengers through easing the passenger processing operation. The goal was to reduce significantly the time taken for passengers to process their check-ins and ensure that the process is efficient and smooth. The self-service check-in (SSCI) tool matched a system that could adequately fulfil these goals.
The SSCI has booths where passengers scan their issued e-ticket, key-in their personal information, select their preferred seats, and then proceed to the queue for baggage check-in (Lee et al., 2014). The system is increasing in popularity in many major international airports. In an investigation to test the competency of SSCI in Singapore Changi Airport, Lee et al. (2014) found that its users took spent an average of three minutes to conclude the check-in procedure and equally three minutes at the luggage check-in counter when using the SSCI system. Contrary in the traditional check-in system, it took customers six minutes; double the time the SSCI users took. The research proves that the SSCI system is capable of increasing the swiftness of passenger processing twice as fast as the traditional check-in system. With its reduced processing time, SSCI enables an airport to increase the number of passengers processed at a given time. It is an effective solution to the number one challenge most airports face today; how to move a large group of passengers through airport terminals quickly and efficiently.
