Starbucks
Introduction
An organization that manages the available resources well prospers in many aspects. Very few firms give attention to emotional intelligence since they use obsolete means. Emotional intelligence is the power of a person to spot and manage their emotions. There is a correlation between emotional intelligence (EI) and the performance of an organization. Psychologists believe that when a person is emotionally stable, they make rational decisions. EI improves the morale of employees and consequently the customer care and hence, should be used in management. Emotional intelligence is essential in control since it helps the firm to increase its profitability and productivity, as discussed in this paper.
Traits of Emotional Intelligence
The qualities of emotional intelligence include self-awareness, self-management, and relationship management. The stakeholders in management are expected to understand their strengths and weaknesses are and how to control them. For an organization to achieve its goals, the employees must practice self-management. Self-management means that the performance of the employees cannot be affected by external or internal forces. A person with a high EI understands how to manage relationships. Relationship management refers to the ability to remain close to others for a long time without losing focus (Serrat, 2017). Additionally, empathy is also a crucial trait among employees. The employees use their skills to manage pressure to salvage the relationship when it is at stake.
Brief Description of EI Traits
Self-awareness is a condition in which employees know their emotional states and how they respond to different stimuli. Having such knowledge helps in overcoming nervous breakdowns. Besides, employees should have self-management as an EI trait. Self-management is the inability of the employee’s performance to be influenced by other factors.in this case, an employee with the character has a keen focus on his tasks and minimal focus on distractions. On the other hand, relationship management is control over one’s pressure from friends and colleagues to ensure the smooth running of operations. Lastly, empathy involves the commitment to do good to others.
Raising Emotional Intelligence Awareness
The professional field is slowly adopting EI skills to improve customer satisfaction. However, there is still low awareness of EI, resulting in low-quality service delivery. To improve the EI of stakeholders, Starbucks uses several strategies. The first approach towards EI improvement is through assertive communication (Viddler, 2018). In most cases, the employees reciprocate how the management communicates to them hence affecting their level of EI. Additionally, employees are supposed to respond to situations instead of reacting (Armstrong, 2018). Responding to situations involves taking logical steps to ensure that they solve problems within a short time. When the management trains the subordinates on the importance of responding to circumstances, it becomes easier to achieve the optimal EI levels.
Self-Assessment
Most places of work are filled with ungrateful individuals who make it hard for others to grow in terms of EI. They use various ways to frustrate others, including blackmail. Frustrations in the workplace lower the morale and consequently, the EI. Since it is impossible to work in isolation, it is prudent to maintain a positive attitude (Zhang, Chen & Sun, 2015). The first way to becoming happy and increasing EI is by creating peace of mind and accommodating others as well.
Strength and Weakness
Every person possesses a particular set of principles which act for, or against them. My strength is empathy for others. I assist those in need without expecting a favor in return. However, my compassion has also turned out to be my weakest point. Some people take advantage of my empathy to ask for favors. Ironically, they use the favors to blackmail me so that they can walk away without paying back. To protect myself from ungrateful people, I first assess the individual before helping them out.
Conclusion
In conclusion, the rational and irrational decisions that humans make affect productivity in firms. Emotional intelligence helps people to understand themselves and others better, which makes working together simpler. Investing in EI ensures that employees provide the best services to clients. However, the ignorance towards EI hinders the expansion of the client base due to the negative attitude of employees. Therefore, the organization to find means of incorporating EI on the employees.
References
Armstrong, D. (2018). Emotions in organizations: disturbance or intelligence? Working below the surface (pp. 11-27). Routledge.
Serrat, O. (2017). Understanding and developing emotional intelligence. Knowledge solutions (pp. 329-339). Springer, Singapore.
Viddler. (2018). Inform. Viddler. Retrieved from https://www.viddler.com/embed/56bbc67b/?f#embedId=undefined
Zhang, S. J., Chen, Y. Q. & Sun, H. (2015). Emotional intelligence, conflict management styles, and innovation performance: An empirical study of Chinese employees. International Journal of Conflict Management, 26(4), 450-478.