Technical Skills and Customer Service Skills
When working as a team in project work, some technicians are often eager to jump-start into the project without analyzing some solid design aspects. Therefore, in this case, I will take time to explain to a client in my company the importance and benefits of solid designs in projects supposing I feel they are in a hurry to start off the project. The solid design is a set of principles that guides software designs. These principles are vital in helping a technician to avoid facing the technical pitfalls as well as providing architectural designs with a higher level specification. The solid design is also designed in a way that helps technicians to have the best version of architecture as well as useful codes oriented towards the objectives (Chiyokura & Kimura, 1985). Thus, I will let the client understand that each of the letters in the solid (S, O, L, I, D) design has its meaning. The letters denote single responsibility, open/closed, Liskov substitution, interface segregation, and dependency inversion.
Both technical skills and customer service skills are vital in every organization or company. However, in tech-savvy organizations, technical skills are essential. Skilled fields like IT, medical, aero-fields, and law fields require technical personnel to do the job. For instance, it is tricky to hire or work with a surgeon with mediocre skills in the surgery room. Surgery is all about life, and hence, technical expertise is vital in this matter. More so, in IT fields, it would be absurd to work with or hire a person with good customer skills but poor technical skills. IT sector requires hands-on in designing, maintaining, and supporting the complex system of networks, servers, and apps. Thus, technical skills are crucial in specialized fields (Thompson et al. 2001).
References
Thompson, P., Warhurst, C., & Callaghan, G. (2001). Ignorant theory and knowledgeable workers: Interrogating the connections between knowledge, skills, and services. Journal of Management Studies, 38(7), 923-942.
Chiyokura, H., & Kimura, F. (1985). A method of representing the solid design process. IEEE Computer Graphics and Applications, (4), 32-41.