Unfair Business Practices
The Ethical Dilemma
Peter realised that small business owners had expensive packages that they did not need (Silliman, 2007). Peter wanted to be honest with his clients, but the sales department wanted him to reach his quota. With the comprehension of the risks, Peter had to choose between his job and him being honest with his clients.
Virtues and Motivation.
Peter had honesty and integrity since he wanted to tell his customers that they did not need expensive packages. Peter’s motivation was the support of his sales managers. After consulting with his managers, they advised him to be honest with his clients, and this gave him the drive to do what was right by him and his clientele.
Risks
The significant risk that Peter faced was that he could lose his job. The head office gave instructions that Peter had to meet his targets for the quota. Still, it was not easy since many owners of the small businesses had already bought marketing plans which were too costly for their needs. Peter wanted to be honest with the clients but was not sure how the executives would react.
Factors Facilitating Moral Decisions
Various factors help people in making ethical decisions. These factors include past experiences. When a person encounters an ethical dilemma at some point in their life, they tend to use that as a point of reference for future moral decisions. The other factor is intent. People make decisions based on their intentions. People with good decisions make ethical decisions.
Reference
Silliman, J. (2007, June 1). Aggressive Sales Quotas or Unfair Business Practice? Retrieved from https://www.scu.edu/ethics/focus-areas/business-ethics/resources/aggressive-sales-quotas-or-unfair-bus-practice/