Wayne Clothing Enterprises
4845 Afya Crest Street
Nairobi, Kenya
Tel/Fax 2345 6789
31st August 2020
Mrs Nimue Stormy
Purchasing Officer
Pearls Group of Companies
3089 Kibali Street
Bahamas
Dear Mrs Wong
Thank you so much for the tolerance and understanding you have displayed during this most regrettable circumstance. For myself and on behalf of the Wayne Clothing Enterprises, I want to extend our apologies for your experience with Miss Pepper. She is the principal packaging officer for client’s products. From our understanding, the wrong products were mistakenly sent to you, which prevented you from enjoying our good customer services goal. We sincerely regret this misfortunate incident and apologize for any inconvenience this may have caused.
At Wayne Clothing Enterprise, our mission is to, ’To innovate, to lead and to provide best value products and services to global customers’, but in this case, we failed to deliver this experience Miss Pepper has been notified of your feedback. She conducted a meeting with all her subordinates to inform them about this mistake and why it should never happen again. Also, because of this grave mistake, we are resending the right products to you at a discounted price with no shipping costs.
Mrs Nimue let me assure you that what happened in your case is not typical of Wayne Clothing Enterprises. I am confident your next experience with our staff will be up to the high standard. Thank you again, and I humbly appreciate your patience as we resolve this problem.
Sincerely,
Nana Powers
General Manager.