Amazon Ecommerce Company
Introduction
Amazon Inc. is one of the giant companies that run business in the business culture, making it win global demand. The company deals with the advertisement for commodities and products through the websites of the organization. The organization has incorporated lots of measures and strategies that have enabled it to meet and realize the customers’ needs. It has also afforded to deliver the required goods to customers in time and at affordable prices. The company has got strong leadership management and information systems that enable proper communication with its customers. This has made it possible for the company to create strategies that meet the desires of the customers as their crucial role is to deliver services first and fast to its customers as they are the corner pillars of the organization. This essay has entailed the information systems used by the company and the roles of the information system tools that have made it to realize proper competition with other ecommerce companies such as Walmart and Alibaba. The essay has also given the information systems the company is facing in the competitive world.
Importance of Information Systems (IS) tools and how it helped Amazon operate and achieve its objectives
The information system established customer relationship management intervention across the business operation of amazon through the following ways:
A proper link of communication between the customers and the organization
The organization, through platforms communication with the customers and subscribers, has enabled the realization of the market trends and the price demand by the customers. The platforms have made it easy for the organization to realize the market price bargain by the customers and thus making it possible in the future market analysis based on the population growth and the product demand. The link through websites has made it possible to meet the customer’s needs and the stations of allocation of the demanded products. This has made it easy for the Amazon organization to achieve the global market competition with other ecommerce enterprises. Amazon is one of the leading e-commerce organizations that operate globally. The organization, through digital strategies, has realized a lot of gains and has enabled millions of subscriptions in the global market. The organization is guided by four principles customer obsession, passion, and attitude for invention, operational excellence, and long term thinking in investment. These four principles have enabled the organization to invest adequately in the digital business. The information systems tools used by the amazon organization have enabled the company to realized a lot of projects and amassed many subscribers.
Management information
Systems used by the amazon ecommerce move data and manage information within the management in the organization. The management information has enabled the organization to maintain proper management records that will allow swift changes in management roles. This tool has enabled the marketing of products and realization of the supplier and the consumer link. The management systems has enabled amazon organization reach many consumers whose intentions are vital to the organization. The company has managed through data and information to trace their subscribers and inform of instant supply of their products. The management information systems has made it easy for the organization in keeping the market demand through web communication with the customers) management Information systems offer better communication and reducing its cost between different sub-processes (Kokkinaki et al., 2014). Their web service has become a world platform for individuals to retailers. Their use of one-click purchase on their site to launch drone delivery is a definite innovation. This lets them communicate with their client and notify when the delivery is at the doorstep, minimizing the response time of the customer’s request.
This has made it easy for the organization to appropriately making the supply of the required products in the market.
Company decision making
The Amazon organization has made it easy to make its management decision through stored information data. The financial record keeping and has made the organization arrive at its future choices in the company. This has enabled the company in future product stock planning that has helped it to make a constant supply of the products. The financial records have also enabled the organization in relation to payment and giving of incentives to its employees.
The organization operations have been heightened through system management. This has eased the daily activities of the organization through a web approach that has hastened the communication and the exchange of ideas in the financial world. Through the customer applications, the organization has been able to openly address the needs of the organization in relation to demand, price and the product required by the customers. This has promoted the proper chain management in the customers, retailers, and the Amazon Company.
Challenges faced by Amazon in Maintaining its information systems
Amazon is an online company, and thus management of the whole company organization is not an easy task for the company. The company’s programs in relations to delivery and supply must be renewed every time as the products could be losing market value and some appreciating. The expiry date must be restored in all the products. This workload to the systems takes much time as the company’s web is visited regularly and by many subscribers. The company has been experiencing a threat of storing and securing the credit cards the debit cards information of the many subscribers in the company. The company has to store personal data and the location of its customers. This makes it difficult for the company to upload the information required as the systems are overloaded. The information system faces a challenge in a market where the demand is unpredictable. This could give information that would not fir the customers’ market demands. The company might then take full stock in relation to the information system and thus could go at a loss as the customers’ demand is low. This therefore makes it challenging for the company when using the information system in predicting the market for the products in its customers. Amazon is basing cybercrime challenges. Cybercrime has threatened the company primarily. The cybercriminals have, at repeated times, threaten the security and the integrity of the business and the company’s customers. This significant problem has made many customers face conning by the cybercriminals who brandishes the same company name. This problem has caused many to withdraw and thus making the company to lose many of the customers in the competitive world. They are changing consumer buying behavior through online platforms posts a threat to the existing physical infrastructure, which is driven by the supply chain model. These challenges make the giant competing enterprises of Amazon amass excellent transparency in winning the amazon’s role in the technological trade. The company then has to spend huge money on renovating its technology and operating system tools, which require huge capital to meet the consumers’ demand and ensure efficient service in the e-commerce business.
Roles of Information Systems in building and monitoring the communications by the stakeholders in Amazon company
Information systems have got a significant impact on the role of the stakeholders as it provides ambient and direct online conversation with the customers and subscribers. The methods have assisted in many of the following to help inefficiency of the organizations.
Retrieval of lost data.
The data lost during web visits and during systems upgrading could be restored as the systems updates are regular. This enables the stakeholders at ease of accessing the past information that could help in management and the proper running of the company’s activities. The programs of the company in relation to the location of the products, customers, and the stations of the warehouses could be traced through the retrieval of the private data.
Aggregation of reports
The information systems help in obtaining the pre-specified form of standard reports that makes it easy for the stakeholders to peruse the needed information on time. The aggregated reports help in overcoming the challenge of workload through multi visits in the data information by the stakeholders. This makes the stakeholders swift and managing time thus able to relay the required information in the business field in the. This has enabled the stakeholders to respond to customers’ questions relating to the availability of the products and the price ion time. This has dramatically encouraged proper reliance by the consumers on the ecommerce business organizations.
Estimation of consequences
The information has made it easy for the stakeholders to estimate the consequences of the past proposed decisions in relation to new changes in the organization. New adoption of policies in the organization is through the revisit to the past amendments. The stakeholders thus then have ease of new policy adoption through the modifications of the past. Well, and aggregated decisions and policies are propagated into the systems and therefore provided for the customers and the subscribers through the customers’ profiles and applications.
Making of the organization’s decision
The information systems have enabled the stakeholders to make the organization’s decision. The market value and demand for the products and the consumers’ needs have adhered to decision making in the companies. The ecommerce companies, through the provision of the platforms, and the applications that enable the customers’ demand, enables the stakeholders in making decisions that benefit the customers’ needs. This has allowed the stakeholders to keep in touch with proper relations with the customers, and the subscriber the information systems have enabled the stakeholders in adding mechanisms in adding the data files. This fundamental concept has enhanced the proper communication between the organization and the customers. New data files installed are swift in-network and thus enabling the company to overcome latency in a relay of information and access to data by the customers.
Ways through which information systems confer a competitive advantage for Amazon
The information systems of Amazon Company are more advanced, thus enabling instant replay of information to the stakeholders and the customers. As compared to other ecommerce organizations like Alibaba, the company has amazed the global market in the delivery of its services to the customers and the subscribers. Amazon websites and simple storage services are the central systems developed by amazon. Through this system the amazon can maintain its vast number of products and reaching many potential customers .this system would build the image of the company thus attracting many customers. Amazon has developed the chips that enable its members to access the products that are available in the organization stocks and also the location of the products. This makes it easy for the customers to access the products quickly and thus prompting them of the fast delivery. The Dash Button has enabled the use of it that allows easy access to the internet and the products found within amazon. This development of IoT has facilitated academic research and thus making amazon ecommerce a famous company among the ecommerce companies. The payment offers to the customers has made amazon a key considered company in the global market. This has earned the company many subscribers who then help in marketing the company. The amazon company has exhibited the cashless transaction. The customers are advised to register for the company and payment of the commodities is through their bank accounts. No cashless transaction and thus the customers can afford the required products until when their bank accounts are deposited with money to allow deductions from the amazon company. This cashless transaction and access to products without cash has called for millions of subscriptions to amazon Ecommerce Company. Amazon has innovated and implementation of artificial intelligence system has made it easy for the amazon company to foreshadow the future market demand and market value. This enables amazon a long run company in the business culture. It allows to stock the products basing on the future demand in the global market. The adoption of the information management system has enabled the amazon company to solve the company’s problems through proper analysis. More good changes in the information system in amazon can make suitable strategies and analyze flexible changing in the needs of customers’ taste, preference, and attitude towards the company. The shopping and tracking have enabled amazon ecommerce to win the global markets through enormous subscription. This system has allowed the customers to access the products without payments but through the monitoring by the company. Customers are advised to pay for their products on the agreed dates with the company. The tracking system is able to locate the presence of the customer, and thus the company can access in case of a default or failure to complete the payments.
Conclusion
In conclusion, the amazon ecommerce company has taken over the digital businesses in the global markets. More strategies put in place by the stakeholders and the organization has enabled the company to amass great subscription and membership to the company. The company has inculcated customer advice in the amendment and the implementation of policies in the organization. This has made a strong feeling of participation and involvement by the customers in the roles of the company. Secondly, the response by the company to the competition by other ecommerce companies has made it adopt operational management issues, communication style, leadership styles, and executive management have enabled amazon a giant and robust growing company in the global world.
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