Slide 1
How to be a successful telemarketer
Know customers by name
Develop a positive attitude
Understand most of the key points
Before communicating with prospective customers, a telemarketer should know their names and pronounce them correctly. Hence, clients would be interested to learn more about the services provided by the telemarketing firm. Likewise, begin each shift with a positive attitude and should be maintained throughout the day despite being discouraged. It is easy for prospects to realize negative tones in one’s voice, which would reduce customers’ interests (Dam, 2017). An upbeat tone should, therefore, be maintained to ensure the flow-ability of information. A successful telemarketer should be familiar with most of the things, as exemplified by the script. Thus it is advisable to customize different portions of the script to increase familiarity.
Slide 2
How to be a successful telemarketer
Always have a script
Speak clearly and slowly
Be ready for all sorts of responses
An individual should have a script to help achieve set objectives within the stipulated timeframe. A script serves as an introductory statement which a telemarketer uses to outline the services offered. Also, a successful telemarketer should speak coherently to ensure the audience comprehend issues being outlined (CareerBuilder, 2018). As such, a telemarketer would be capable of developing rapport with the audience hence communicating freely. Besides, a telemarketer should not be intimidated by the audience’s responses. Even if a response is rude, the telemarketer should remain cool. So, a telemarketer should be prepared for responses such as no and have to be prepared to provide polite responses despite the situation.
Slide 3
How to be a successful telemarketer
Take note of feedback
Stay focused
Keep practicing
A successful telemarketer should work together with peers and other supervisors to provide long-lasting solutions to future calls. So, questions raised by the audience should be carefully analyzed to ensure their concerns are articulated within the required timelines. In addition, a telemarketer should begin their calls strongly and maintain the much-anticipated enthusiasm. It is vital to display confidence while making calls to increase customer trust levels (Dam, 2017). Finally, a marketer should keep practicing to perfect their skills through frequent phone calls to its customers. As such, an individual would be able to speak with confidence and relax while talking to customers. Hence, high confidence levels would be developed to increase the effectiveness of telemarketing.
Slide 4
Be prepared to engage in a conversation
Handle gatekeepers with care
Always end calls politely
A telemarketer should be capable of engaging the customer in a conversation. As such, an individual should not hang up on customers to ensure the continuity of conversations. Engaging in a conversation helps relay information in a more convenient manner since clients would be open to sharing their different experiences (CareerBuilder, 2018). A telemarketer should learn to understand that many company receptionists are advised to avoid putting calls through to their manager. Hence, one should call after the official hours elapses to have a direct conversation with the bosses. Finally, a polite call end is required and always remember to thank the client. So, politeness helps develop a satisfying customer experience with stakeholders.
Slide 5
How to make outbound calls for a survey
Discover and analyze customer opinions
Develop platform familiarity
Outline language barriers
Customer opinions are vital in making outbound calls for a survey. Hence, the calls are required to develop an insight into the needs and requirements of the target audience to develop the right course of action. Besides, a successful telemarketer should utilize programs and software such as Java and Sharepoint to exemplify key issues required while conducting a survey (Dam, 2017). Therefore, such a platform ensures data is collected and tabulated in the best form of data storage to help collect real-time responses. While making outbound calls, it is crucial to outline barriers posed by language to communicate effectively.
Slide 6
How to make outbound calls for a survey
Record real-time responses
Develop quality control calls
Supervisors should check their daily operations
Documenting responses helps articulate all issues as provided by survey respondents. Hence, documentation helps address concerns as raised by the different stakeholders in real-time, thus increasing the effectiveness of survey results. Also, quality control calls should be developed to ensure customer interactions align with business goals (CareerBuilder, 2018). As a result, the quality assurance department would improve customer experiences and standardize communication processes. Therefore, customer issues would be outlined and articulated based on the best adaptable course of action. Finally, the supervisors are mandated to check productivity levels daily to ensure they align to set objectives. So, the supervisors would identify areas that need to be improved in their operations.
References
Dam, R. (2017). 10 Effective Tips for Successful Outbound Telemarketing. Retrieved 5 June 2020, from https://www.interaction-design.org/literature/article/10-effective-tips-for-successful-outbound-telemarketing
CareerBuilder. (2018). Seven telemarketing tips – how to become a pro | CareerBuilder. Retrieved 5 June 2020, from https://www.careerbuilder.com/advice/telemarketing-tips-become-a-pro