Executive summary The purpose of MMBSS Customer Relations System Project is to provide a project plan for installing an IT system in Mamma’s Bakery and Sandwich Shoppe. The plan will provide an platform for establishment of a system that grants customers ability to place orders online 24/7, increase the number of customers and the overall sales in the newly rented space, handle debit and credit transactions in online store, establish website and internet presence and ensure an effective IT system that supports point-of-sale, inventory management and bookkeeping. In addition, the installation will allow Mamma Mia Bakery and Sandwich Shoppe to “connect” to her suppliers, the health department for food services while establishing current and future business relationships. MIA Consulting