Human Resource Department Goals
The human resource department is a crucial part of an organization that deals with hiring, training, firing, conserving interoffice relations, and interpretation of laws related to employment. The department is critical to keeping organizational, operational run effectively. Different companies have diverging roles in the human resource department. In general human resources, the department manages all the operations related to the employees and their contribution to the business. The objective of the department is the efficiency and effectiveness of employees. This document will assess the goals of the human resource department and will analyze the most important role in Tim Horton’s organization.
The Goal of Human Resource Department
Human resource sets goals through which it manages the workforce of the company to ensure the success of that company (Noe et al., 2015). The major goals of the human resource department include the following.
- To Maintain Productivity of Human Capital
Human capital includes the employees hired by a company so that it can run. Every business requires capital to operate effectively. The human resource department makes sure the company has acquires people who are effective in achieving the goals of the organization. Human resource managers must understand the needs of the company and select the workforce according to those needs. Strategies such as hiring and firing are used by the department to ensure the human capital keeps flowing. Human resource managers analyze the workload of the workforce and identify problems and develop solutions. The staffing plan is used by the managers to assign roles according to the skills and capabilities of the employees.
- To Develop Assessment and Training Process
The workforce is the most valuable resource in an organization, and workers compensated appropriately to motivate them and create a sense of belonging to the organization. The department aims at creating a productive staff through training and development programs. Department managers evaluate the employees to point out their strengths and the areas that need improvement. This helps the organization to develop the skills for promotional and production purposes.
- To Increase Employee Engagement
Human resource departments aim at nurturing the organizational culture of a company by connecting employees with management activities and decision making (Schreiner, 2018). Employees in this type of culture feel valued engaged and motivated to achieve the company’s general goals. The department makes other departments feel that their work contributes to the greater good of the company.
- To Create Policies
The department aims at maintaining set procedures and policies that define how employees shout relate with each other. The department identifies the emerging policies in the food industry and government to ensure the company complies with these laws. The department goal includes educating the employees to make sure they are aware of the safety guidelines and operational procedures of the business. The department ensures this through clear communication and enforcement of policies.
- To Streamline Process
The human resource department aims at streamlining the everyday process and ensuring valuable time is spent on activities that are crucial to the business. The department adapts systems and programs that allow tasks completed easily, faster, and efficiently. Technological tools are used for faster operations to reduce manual delays (Berman et al., 2019). The process that requires software tools includes scheduling of tasks, job posting, computing payrolls, tracking time, and frequent communication on the policies required to be adhered to by the workforce. These programs allow the manual workforce to commit themselves to other activities, thus reducing production costs and increasing production.
- To Promote Diversity
Human resource departments plan for diversity-associated training programs to advocate for diversity and to show employees the benefits of diversity in workplaces. This helps the employees to work in teams, thus reducing conflicts and increasing efficiency. The department helps the organization to set up a diversity-attentive process in hiring.
Tim Horton Human Resource Department Goal
Tim Horton is the largest Canadian quick-service restaurant that specializes in coffee, doughnuts, and other fast foods. The company was created in 1964, and it has branches in 14 countries and a total of 4,846 restaurant chains in the world (Shantz, 2015). The company’s value proposition includes fresh, high-quality products. The company aims at changing the lives of people through its products. The company wishes to bring impact to the people through its leadership, innovation, and partnership. The company has over 100,000 employees scattered in all its branches.
Maintaining the productivity of the company’s human capital is the most important goal of Tim Horton’s human resource department. The company utilizes the department to ensure that the company has the highest quality of staff and procedures for hiring the staff. The company’s vision points out the desire to become a leading seller of coffee in local and international markets. The company has to make sure it hires the most competent employees in the world. The company is interested in the number of sales it makes. The goal of the human resource department is to provide the company with the human capital required to achieve this goal.
The hiring of the workforce is the most important role of Tim Horton’s resources department. Its huge number of restaurants in different countries is an indication that the company focuses on numbers as a way of maximizing production (Timeline | Corporate, 2020). The department should ensure an adequate number of workers for all the branches. The company’s work unit orientation focuses on clarifying to the employees the job they would be doing and the goal of the workforce. The company clarifies the job because it wants to maximize the output of the employee and maximum active products from the workforce.
Tim Horton’s department also focuses on developing evaluation and training programs to ensure the effective delivery of services by the employees. Some of the skills that employees in Horton engage in include communication skills, customer services, computer literacy, sales, personal growth, and management skills (Timeline | Corporate, 2020). Being a company that engages the employees directly to consumers, this goal is crucial in creating customer value in the food industry. The food industry depends on the efficiency and the relationships created between the employees and the customer. The customers train in ethical values and team building values. The goal of the department is to make sure it develops programs to evaluate the employees and to the procedure of training the employees.
In conclusion, the human resource department plays a vital role in ensuring the business run smoothly. The goal of the department will vary according to the nature of the business. A business that deals with customers directly, such as Tim Horton, the department goal is to meet the demands of the business through adequate hiring and providing the employees with the needed training. These companies maximize the productivity of the workforce through an adequate and effective workforce.
References
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2015). Human resource management. Gaining a Competitive. https://mismain.bsa.kent.edu/ap/new-syllabi/Summer-2015-syllabi/34180%20SIII%20Stevens.pdf
Berman, E. M., Bowman, J. S., West, J. P., & Van Wart, M. R. (2019). Human resource management in public service: Paradoxes, processes, and problems. CQ Press. https://www.worldcat.org/title/human-resource-management-in-public-service-paradoxes-processes-and-problems/oclc/894301751
Shantz, D. (2015). Tim Hortons Inc.: A CSR Profile. https://atrium2.lib.uoguelph.ca/xmlui/handle/10214/9010
Timeline | Corporate. (2020). Retrieved 14 April 2020, from https://company.timhortons.com/us/en/corporate/our-story.php
Schreiner, E. (2018). Seven Major Goals of Human Resources. Chron. Retrieved 14 April 2020, from https://smallbusiness.chron.com/seven-major-goals-human-resources-16731.html.