Reflective essay o ORG COM
The case dealt with communication avenues that are present in an organization defining the internal and external environment of an organization. When analyzing the issues that affect an organization, communication is one of the most affecting issues that lead to the success or failure of an organization. In Cambridge tech, the organization was facing a communication issue which had in the past negatively affected the operations of the company. In the current systems, it was adversely affecting the employees, which led to low morale among the employees. The deficit of communication in the corporation was based on issues that the operations and sales team had in terms of communication, and the approach the operations and sales team undertook when communicating to clients with each department having its own selfish goals.
Internal communication between departments is an important part of an organization. In the case, Cambridge Tech does not have clear communication lines between the operations and sales team. The lack of clear communication lines between the two groups leads to the teams offering differing information to the client when they are in contact with each other, which leads to the frustration and dissatisfaction of the client with the product that they receive. The sales department is the initial point of contact between the corporation and the client, and as the operations team gets involves, the sales team role is reduced. While the sales team is often going to provide high porpoises, it leads to the operations being aware of their limitation, and thus they lower the expectation of the client. Through the contradicting information presented to the client by the two departments, it means that the client will be unsure of the data to rely on, which leads to dissatisfaction.
Communication lines are impacted, and when in place, they should be utilized. The new CEO, Jim, was aware that the employee needed to be involved in the decision-making process, but he did not rely on the input of the employees in the pricing mechanisms. The pricing mechanism was based on fixed time fixed price policy, which meant that the employees were expected to deliver the projects in a limited amount of time with the price being fixed, which was limiting to the operations team. The operations team could not utilize new products and systems available in the market, which meant that the products, though cheap, were lagging behind the competition. The operations team views that prices should vary was not implemented, which led to the team being dissatisfied and thought that the sales team was more favored within an organization. The case points out that when establishing communication lines, it is important to ensure that information from different departments is being utilized. At the same time, management should communicate to the employees and departments the reason as to why they made certain decisions which will help the employees to relate with the decision being made.
The compensation of different departments is important, and the explanation of the different compensation policies in place needs to be explained. The sakes and the operations team are receiving different compensation packages, and the operations team thinks that the sales team compensation is higher than the wages they were receiving, and this should not be the case. The operations team and the management had not communicated about their pay structure, which meant that though management knew there was tension, it was unaware of what it was based upon. The take away from this is the fact that an organization has to ensure that when there is a crisis, they should maintain communication with the parties involved and ensure that they can come to a decision.
From the articles, it is clear that communication should be a valued asset that organizations from different parts of the world should incorporate to ensure that they are treating everyone’s opinion fairly. Through communication within an organization, the voice of the organization from different departments to the external environment is once, which makes it easier for the consumers and the public to trust the information that they are receiving.