LEADERSHIP Leaders exercise leadership when they mobilize organization resources to engage, arouse, and satisfy a group’s motives. Leaders influence their subjects by embodying values, articulating visions, and creating a conducive environment for the visions to be achieved. Leadership qualities are critical in influencing, motivating, and enabling others to be productive and successful. Managers and the chief executive officers influence their followers through memos, sharing ideas with small groups, sending e-mail messages, and interacting with employees (Yukl, 2010). Leaders can also influence their followers indirectly through a cascading process. Special programs such as promotions, recruitment, and selection programs are designed to influence employees’ performance, behavior, skills, and attitudes. However, not all managers are leaders because some lack subordinates. Again,